Job Description

“You will work for VF. The global company behind some of the world’s leading lifestyle brands including household names such as, Timberland, The North Face, Napapijri, Lee, Wrangler, Vans Eastpak and Kipling”

The aim is to consistently deliver world class customer service and to never lose sight of the goal – our customers are the focus of everything!
From email to phone in a multitude of languages, we’re on hand to offer care to all our customers to make sure they have a fun and enjoyable shopping experience with us.
We’re an energetic, innovative and forward thinking team who are always looking for new ideas to delight and wow our customers.

Responsibilities

• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction

Our ideal candidate

• Be proficient (verbal & written) in German
• Be advanced in English
• Be able to represent the client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm
• Be flexible to meet the changing needs and varying deadlines of our business
• Be able to work to customer service measures, metrics and KPIs within a service targeted environment
• Hold a High-school or University degree
• Possess excellent computer literacy
• Have previous experience in a customer service environment, preferably
  telephone based

What we could offer you?

• Competitive salary
• A bright, modern and exciting place to work, with excellent staff facilities
• Performance related pay
• Voluntary Medical plan
• Transportation allowance
• Life insurance
• Annual reward and recognition events
• Holiday pay
• Team Buildings and Events
• Relocation package*

Relocation package details:

7 nights in a city center hotel (breakfast included) covered by Concentrix, reimbursement of travel expenses at the amount of up to 490 BGN after the first 6 months in the company, advance in salary upon request of the employee (will be transferred to bank account in 5 working days).

Beside this our client perform relocation classes so every relocator will meet a relocation specialist whom is going to explain the basics about establishing the life in Bulgaria: convenient bank for opening an account, where to get a medical certificate, which websites to review for finding an apartment, Facebook groups you can join for finding friends, etc.

Our client also share contact details of real estate agent who can help with finding a place to leave – Us(DARE Recruitment) and our client, do not cover the commission of the real estate agents, but our client work with them on preference prices.