Job Description

“The Advisor, Technical Support, responds to basic and routine inquiries of a technical nature including hardware/software or other designated client products. This position assists external users of the client’s technical products or services by answering questions and solving problems involved in their use.

The Welcome and Support Centre (WSC) provides technical support and replacement parts logistic support for one of our client’s major customers.

WSC customer solution representatives (CSR) will be the first line of contact for customers with technical problems or requiring replacement parts. The primary contact method is telephone, but CSR also have to respond to written requests for support via e-mail, internet and in some cases fax.”

Responsibilities

• Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
• Validate customer service entitlements.
• Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
• Assume responsibility and ownership for all relevant customer queries.
• Escalate calls that cannot be resolved locally, as appropriate.
• Obtain accurate customer details and amend call-handling system when applicable.
• Positively manage internal relationships.
• Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
• Use and improve Knowledge Bases through feedback.
• Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Our ideal candidate

• Be proficient (verbal & written) in Italian.
• Be advanced in English.
• Posses at least a High School Diploma/GED.

What we could offer you?

• Competitive salary.
• A bright, modern and exciting place to work, with excellent staff facilities.
• Performance related pay.
• Voluntary Medical plan.
• Transportation allowance.
• Life insurance.
• Annual reward and recognition events.
• Holiday pay.
• Team Building and events.
• Relocation package*

*Relocation package details:

7 nights in a city center hotel (breakfast included) covered by the Company. Reimbursement of travel expenses at the amount of up to 490 BGN after the first 6 months in the company.Advance in salary upon request of the employee (will be transferred to bank account in 5 working days).

Beside this our client perform relocation classes so every relocator will meet a relocation specialist whom is going to explain the basics about establishing the life in Bulgaria: convenient bank for opening an account, where to get a medical certificate, which websites to review for finding an apartment, Facebook groups you can join for finding friends, etc.

Our client also share contact details of real estate agent who can help with finding  place to leave, both Us (DARE Recruitment) and our client, do not cover the fee of the real estate agents, but our client work with them on preference prices.