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Lebara Customer Support Advisor with French

  • Full time
  • 5 months ago
  • Bulgaria

Job Information

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    Salary Bulgarian lev 1500-2000 / Monthly
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    Shift Morning
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    No. of Openings 5 openings
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    Job Level : Employee
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    Job Experience : Entry-level
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    Job Qualifications Bachelor

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

About Lebara:

Lebara is one of Europe’s fastest growing mobile companies with five million active customers, 1,000 employees worldwide and operations in eight countries. Founded in 2001, they provide services in many countries around the world, using the mobile virtual network operator business model. Lebara Mobile provides Pay As You Go mobile SIM cards, targeted towards the needs of international communities and migrant workers. They have won the Best MVNO award six years in a row. And now they are taking new journeys into digital communications, entertainment and financial services.

Responsibilities

  • You will be responsible for delivering a consistent level of exceptional customer service
  • You will be in touch with existing customers and will assist them with queries over the phone and through email, chat, and social media platforms
  • You will need to be flexible and available to work on a shift rotation basis in a multicultural and fun working environment

Our ideal candidate

  • Full proficiency (verbal & written) in French
  • Working level of English
  • At least 6 months experience in a customer service environment will be considered an advantage
  • Ability to represent our client’s brand and deliver outstanding customer service with clarity, passion and enthusiasm
  • Patience, empathy, and the ability to work under pressure
  • High-school or University degree
  • Excellent computer literacy
  • Experience of Migrating from one Country to another (Preferable, not essential)

What we could offer you?

  • Competitive salary
  • A bright, modern and exciting place to work, with excellent staff facilities
  • Performance related pay
  • Voluntary Medical plan
  • Transportation allowance
  • Life insurance
  • Annual reward and recognition events
  • Holiday pay
  • Team Building and Events
  • Relocation package*

Relocation package details:

7 nights in a city center hotel (breakfast included) covered by our Client, reimbursement of travel expenses at the amount of up to 490 BGN after the first 6 months in the company, advance in salary upon request of the employee (will be transferred to bank account in 5 working days).

Beside this our client perform relocation classes so every relocator will meet a relocation specialist whom is going to explain the basics about establishing the life in Bulgaria: convenient bank for opening an account, where to get a medical certificate, which websites to review for finding an apartment, Facebook groups you can join for finding friends, etc.

Our client also share contact details of real estate agent who can help with finding a place to leave – Us(DARE Recruitment) and our client, do not cover the commission of the real estate agents, but our client work with them on preference prices.

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