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Hilton Hotel Travel Advisor with Italian

  • Telecommunications – Administration and sales
  • Full time
  • 4 months ago
  • Bulgaria

Job Information

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    Salary Bulgarian lev 1500-2000 / Monthly
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    Shift Morning
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    No. of Openings 1 opening
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    Job Level : Employee
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    Job Experience : 1 year
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    Job Qualifications High School

Job Description

Our client, is now looking for a number of dynamic and self-motivaded customer-oriented professionals to join their exciting project!

The position is sales oriented, however it is not considered as aggressive sales as handling only incoming calls.
Customers are interested in booking or modification / cancellation of existing booking or request additional service.

Main call types are reservation calls or calls related to the Hilton Loyalty program (Hilton Honors).

Responsibilities

  • Use of the CRM tool;
  • Pre-sales and post-sales support;
  • Customer support and reservations for all Hilton properties worldwide;
  • Managing booking or modification / cancellation of existing booking or request additional service;
  • Managing calls related to the Hilton Loyalty program (Hilton Honors);
  • Escalate all other requests to the respective Hilton department;

Our ideal candidate

  • To be fluent in Italian and advanced in English (B2);
  • Strong communication and @bannedwordytical skills;
  • Strong sales skills;
  • To have a friendly personality and be a team player;
  • To be self-motivated and able to work proactively;
  • (Nice to Have) Previous BPO experience;
  • (Nice to Have) Previous sales experience;
  • (Nice to Have) Previous experience in hotel business and tourism will be considered as an advantage;

What we could offer you?

  • Competitive salary
  • A bright, modern and exciting place to work, with excellent staff facilities
  • Regular working hours (8h – day shifts)
  • Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;
  • Rewards and recognition programs;
  • Trainings following the leading global standards for highest quality of Customer Service and Technical Support;
  • Career opportunities;
  • Team building activitie
  • Relocation package*

Relocation package details:

14 nights in a city center hotel (breakfast included) covered by Sutherland, reimbursement of travel expenses.

Beside this our client perform relocation classes so every relocator will meet a relocation specialist whom is going to explain the basics about establishing the life in Bulgaria: convenient bank for opening an account, where to get a medical certificate, which websites to review for finding an apartment, Facebook groups you can join for finding friends, etc.
Our client also share contact details of real estate agent who can help with finding a place to leave – Us(DARE Recruitment) and our client, do not cover the commission of the real estate agents but our client work with them on preference prices.

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